Responsible Gaming

Sportaza Casino is committed to promoting gambling as a form of entertainment. Gambling should be enjoyable, affordable and undertaken with a clear understanding of the risks. This page provides practical information to help players make informed decisions, stay in control and seek support if gambling begins to cause concern.

Sportaza operates under a licence issued by the Autonomous Organisation for Financial Affairs (AOFA) in Comoros, reference ALSI-202606064-FI2, and a licence from the New Brunswick Lotteries and Gaming Corporation (TGC), licence number 0000067.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. Previous results do not predict future results, and a win or loss does not change the probability of the next game. Treating gambling as entertainment, rather than as a way to earn money, can help you maintain a realistic view of the activity.

Only gamble with money you can afford to lose after essential expenses have been paid. Your gambling budget should not come from rent, bills, food, education, savings, credit, borrowed funds or money intended for other people. Decide on a budget before you begin and avoid changing it during a gambling session. If your budget is used, stop for the day or period you have chosen.

Set a time and money budget before playing.
Keep gambling separate from household and personal finances.
Take regular breaks and avoid long, uninterrupted sessions.
Do not gamble when you are upset, tired, stressed or affected by alcohol or other substances.
Do not chase losses by increasing your stakes or continuing after your budget has been reached.
Remember that gambling outcomes are random or otherwise outside your control.
Never gamble to solve financial problems or recover money already lost.

Gambling should never interfere with your relationships, work, studies, health, sleep or daily responsibilities. If it begins to affect these areas, take a break and consider speaking with a qualified support service or a trusted person.

Tools to help you stay in control

Planning your gambling in advance can make it easier to remain within your personal boundaries. Depending on the features available to your account, you may be able to set limits on deposits, wagers, losses or time spent gambling. A limit can provide an additional safeguard, but it should support your own decisions rather than replace them.

Set a personal budget

Choose an amount that is affordable and that you are comfortable losing. Consider setting a daily, weekly or monthly limit, and review whether that amount remains suitable for your circumstances. A gambling limit should not be increased because of a losing streak, a temporary financial change or the belief that a win is due.

Manage your time

Decide how long you will play before starting. Use breaks, reminders or session limits where available. Avoid gambling late at night or at times when you should be resting or meeting other responsibilities. Leaving the site and returning later can help you make decisions with a clearer mind.

Take a break or exclude yourself

If gambling is becoming difficult to manage, you can request a temporary break or longer-term self-exclusion, subject to the options and processes available through the service. Self-exclusion is designed to prevent access for a chosen period and should be treated seriously. During a break or exclusion, do not attempt to create another account or use someone else’s account.

If you want to use a limit, break or self-exclusion option, review the relevant account settings and responsible gaming information. If you cannot find the option you need, contact the available customer support channel through the website. Requests may be subject to identity and account checks, and any applicable terms or legal requirements.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, experience or background. You may wish to pause and seek advice if you notice that gambling feels difficult to control or is causing stress. You do not need to wait until a serious problem develops before asking for help.

Spending more time or money gambling than you intended.
Thinking about gambling frequently or feeling restless when not gambling.
Increasing bets or stakes to experience the same excitement.
Trying to win back losses by gambling more.
Gambling with money needed for bills, essentials or other commitments.
Borrowing money, selling possessions or using credit to gamble.
Hiding or minimising gambling activity from family, friends or colleagues.
Feeling anxious, guilty, irritable or unhappy because of gambling.
Missing work, study, sleep, appointments or social activities.
Arguing with people close to you about gambling.
Attempting to stop or reduce gambling but finding that you cannot.
Continuing to gamble despite financial, personal, health or relationship problems.

If any of these signs apply to you, stop gambling and consider using a break or self-exclusion option. Speak openly with someone you trust and seek professional advice. A support service can help you understand your options without judgement and can assist with financial, emotional or practical concerns.

If you are worried about another person’s gambling, approach the conversation calmly and privately. Focus on what you have observed and how it affects you, rather than making accusations. Encourage the person to seek qualified support, while remembering that you are not responsible for controlling someone else’s gambling.

Support, safety and account responsibility

Australian players can seek confidential information and support from recognised gambling help services, health professionals, financial counsellors and community organisations. Search for an Australian gambling support service online or contact a qualified professional in your state or territory. If gambling has contributed to immediate danger, serious distress, threats or thoughts of self-harm, contact emergency services or a crisis support service without delay.

Sportaza Casino may provide responsible gaming tools, educational information and account controls. These tools are intended to assist with safer choices, but they cannot remove the inherent risks of gambling or guarantee that a player will not experience harm. Players are responsible for making informed decisions and complying with applicable account requirements.

Age and account access

Only people who meet the applicable legal age requirements may use gambling services. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you have finished. If you believe another person has accessed your account, stop using it and report the concern through the available support process.

Keeping gambling within your control

Responsible gambling is an ongoing process. Review your spending, time and feelings regularly, particularly after changes to your employment, health, relationships or finances. A decision to stop gambling is always valid, whether you have won, lost or simply no longer wish to play. Sportaza Casino encourages players to use available controls early and to seek help whenever gambling stops being enjoyable or affordable.

This information is general in nature and is not a substitute for professional financial, legal, medical or counselling advice. For account-specific assistance, use the customer support and responsible gaming options made available on the website.