Sportaza Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Sportaza Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules displayed on relevant pages.

Sportaza operates under a licence issued by the Autonomous Organisation for Financial Affairs (AOFA) in Comoros, reference ALSI-202606064-FI2, and a licence from the New Brunswick Lotteries and Gaming Corporation (TGC), licence number 0000067.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Sportaza Casino. They apply to the website, casino games, payment services, promotional offers, customer support features and any other services made available through the platform. The operator may update these terms when necessary. Changes may relate to legal requirements, security, technology, game features or the operation of the website. The latest version published on the website will apply from the stated effective date.

You must be legally permitted to use online gambling services in the place where you live and access the website. You are responsible for checking the rules that apply to you before registering. You must also meet the applicable minimum age requirement. Sportaza Casino may request evidence of age, identity, residency or other information before allowing access to an account or certain services.

You must provide accurate, current and complete information when registering and whenever your details change.
You may only create and use one personal account unless the operator has expressly approved otherwise.
You must keep your username, password and other login details confidential.
You must not allow another person to use your account or use another person's account.
You must not use the website if gambling is restricted or prohibited where you are located.
You must not register or play on behalf of another person, business or organisation.

The operator may refuse an application, suspend an account, restrict access or close an account where it reasonably considers this necessary. This may include concerns about identity, age, fraud, money laundering, payment activity, account security, responsible gambling or compliance with applicable requirements.

Account security and verification

You are responsible for protecting your account credentials and for all activity carried out through your account, unless you have promptly reported unauthorised access. Contact the available support service as soon as possible if you believe your account has been compromised. The operator may require additional verification at registration, during play, before processing a withdrawal or at any later stage.

2. Deposits, withdrawals and game play

Funds may be added to your account using payment methods shown as available on the website. You must use a payment method that belongs to you or that you are otherwise authorised to use. Payment providers may apply their own terms, fees, processing requirements or security checks. Sportaza Casino does not guarantee that every payment method will remain available at all times.

You should only deposit money that you can afford to lose. A deposit is intended for participation in the available services and must not be used to test or misuse payment systems. The operator may delay, reject, reverse or review a transaction where there is a security, legal, technical or verification concern.

Withdrawal requests are subject to account verification, payment checks, applicable game rules and any relevant promotional conditions. The operator may ask you to confirm the source of funds or provide documents before releasing funds. Withdrawals may generally be returned through an appropriate payment method in your name, subject to availability and applicable requirements.

You must not use the website for fraud, money laundering, terrorist financing or any other unlawful purpose.
You must not attempt to charge back a legitimate transaction without first raising the issue through the available support process.
You must not exploit errors, malfunctioning games, technical faults or weaknesses in the website.
You must not use automated software, bots, scripts, scraping tools or other technology to gain an unfair advantage.
You must not interfere with the operation, security or availability of the website.

Games are provided for entertainment and may involve chance. Past results, displayed statistics or previous outcomes do not guarantee future results. Unless a game displays a specific result or settlement rule, no outcome should be treated as a promise of a particular return. If a game is affected by a technical error, the operator may void affected bets or correct the account balance in accordance with the relevant game rules and applicable requirements.

Balances and inactive accounts

You should keep your account information up to date and review your balance regularly. Any account inactivity process, including possible restrictions or treatment of remaining funds, will be handled in accordance with applicable requirements and information published by Sportaza Casino. You may request clarification through the available customer support channel.

3. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, free plays and other special offers may be subject to separate terms. Those terms will explain eligibility, activation, wagering or play requirements, expiry rules, game restrictions, maximum values and any other conditions that apply. You should read the full promotional terms before accepting an offer. If a promotional term conflicts with these general terms, the specific promotional term may apply only to that offer.

An offer may be withdrawn, amended or cancelled where required by law, where an error has occurred, where the offer has been misused or where activity appears inconsistent with the offer's purpose. Unless expressly stated otherwise, a promotion is intended for one person and one account. The operator may remove promotional benefits or adjust a balance where an offer was granted incorrectly or obtained through prohibited conduct.

Responsible gambling

Sportaza Casino supports informed and responsible play. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before playing and avoid gambling with money needed for living costs, bills or other commitments. Take regular breaks and never chase losses.

Use available deposit, spend, session or loss controls where offered.
Request a break, account restriction or self-exclusion if gambling is becoming difficult to manage.
Do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.
Seek independent professional support if gambling is causing financial, personal or emotional harm.
Keep gambling separate from borrowing, credit problems and other financial pressure.

If you ask for an account restriction or self-exclusion, follow the instructions provided by the operator. You must not attempt to open another account or use another person's account during a self-exclusion period. Responsible gambling tools may not prevent every form of gambling, so you should use them together with your own limits and seek support when needed.

Unacceptable use

You must use the website lawfully, fairly and respectfully. You must not upload harmful content, impersonate another person, distribute unsolicited communications, attempt to obtain private information, abuse staff or other users, or use the website to support illegal activity. A breach may result in restricted access, cancellation of transactions, removal of funds connected with the breach or other action permitted by applicable requirements.

4. Website access, privacy and liability

The website may be changed, suspended or unavailable from time to time because of maintenance, updates, technical problems, security issues, payment provider restrictions or circumstances outside the operator's reasonable control. The operator does not promise that the website will always be available, error-free, compatible with every device or suitable for every purpose.

Website content is provided for general information. Game descriptions, promotional information and displayed features may be updated without notice. You are responsible for using a suitable device, browser and internet connection, and for protecting your device from malware or unauthorised access. Any costs charged by your internet, mobile or payment provider remain your responsibility.

Personal information is handled in accordance with the Sportaza Casino Privacy Policy. This may include information required to create and manage your account, verify identity and age, process payments, prevent fraud, meet legal obligations, provide customer support and improve services. By using the website, you acknowledge that relevant information may be processed for these purposes as described in the Privacy Policy.

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, misuse of the website, inaccurate information supplied by you, interruption of your internet connection, unauthorised access resulting from your failure to protect account details, or actions taken by third-party payment and technology providers. Nothing in these terms excludes or limits a right or protection that cannot lawfully be excluded or limited.

Complaints and applicable rules

If you have a question, dispute or complaint, use the customer support option available on the website and provide enough information for the matter to be reviewed. You may be asked to provide account details, transaction information, dates, screenshots or other relevant evidence. Complaints will be considered according to the operator's procedures and applicable requirements.

These Terms & Conditions are intended to be read together with the Privacy Policy, Responsible Gambling information, game rules and promotional terms displayed on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. By continuing to use Sportaza Casino after these terms are updated, you accept the revised terms.